BELLAMI Hair allows returns within 90 days of purchase, provided items remain unopened and unworn in their original packaging. Refunds go back to your original payment method. The policy reflects hygiene standards for human hair products.
How returns work
For US orders, initiate your return through the official returns portal and ship the item using tracked and insured service. International customers should contact customer service to arrange a return. Once BELLAMI receives and inspects your item, you will receive your refund to your original payment method.
Exclusions and restrictions
Opened, sealed, worn, tried on, cut, colored, or styled hair cannot be returned. Items without a tester piece are also ineligible. Styling tools purchased at full price may be returned if unused and in original condition, but styling tools purchased with a discount code are final sale. The retailer does not publish other exclusions beyond these categories.
Refunds
Approved returns are refunded to your original payment method. The timing of the refund depends on standard processing times from your payment provider. You must ship your return using tracked and insured service, and the item must pass inspection before the refund is issued.
Frequently asked questions
How long do I have to return an item?
You have 90 days from purchase to return eligible items. The item must be unopened, unworn, and in its original packaging.
Do I have to pay for return shipping?
The policy states that free return shipping is conditional. You should initiate your return through the official returns portal for US orders to understand the shipping terms for your specific return.
Can I return opened or worn hair products?
No. Opened, sealed, worn, or tried-on hair cannot be returned. This reflects hygiene standards for human hair products. Hair that has been cut, colored, or styled is also ineligible.
What about styling tools?
Full-price styling tools may be returned within 90 days if they are unused and in original condition. However, styling tools purchased with a discount code are final sale and cannot be returned.
Can I exchange an item instead of returning it?
Yes. You can exchange unopened items within 90 days for a different shade or product, provided all eligibility conditions are met. The exchange is processed after your original item is received and approved.
What if my hair product is damaged or defective?
Contact BELLAMI Hair Specialists using the feedback form to report quality, performance, or manufacturing concerns. Your concern will be reviewed the same day. BELLAMI also covers these issues under the BELLAMI Guarantee.
When will I receive my refund?
After your return is inspected and approved, your refund is issued to your original payment method. The timing depends on standard processing times from your payment provider.