Beauty Brands

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
30
Restocking fee
Not specified

Beauty Brands allows returns within 60 days of purchase. You must return items in original packaging with all components included. The retailer does not cover return shipping costs, though you may return online orders in store without shipping.

How returns work

You can return items by mail to the Lenexa, Kansas address or in store. For mail returns, include the item in original packaging with a copy of your packing invoice, and circle the item being returned. For aerosol and chemically restricted products, use ground shipping only. In-store returns and exchanges do not require shipping.

Exclusions and restrictions

Beauty Brands does not publish a list of excluded or non-returnable product categories in its stated policy.

Refunds

Refunds are issued to your original payment method (credit card, debit card, gift card, or check) within 30 days of the retailer receiving your return. If you purchased with a gift card, you receive a new gift card or check instead.

Frequently asked questions

Do I have to pay for return shipping?

Yes, you are responsible for return shipping costs. However, if you purchased online, you can return the item in store to avoid shipping fees.

How long do I have to return something?

You have 60 days from purchase to return items to Beauty Brands.

Can I return something without a receipt?

In-store exchanges are available without a receipt. For online returns by mail, you must include a copy of your packing invoice.

Can I exchange items instead of returning them?

Yes, exchanges are available in store only, with or without a receipt. In-store associates will help you find a suitable replacement product.

What if I bought an item as a gift?

Gift purchases are refunded as a new gift card or check. You must note on the return invoice that it was a gift purchase and provide your address.

When will I get my refund?

Refunds are processed within 30 days of the retailer receiving your return. The money is credited to your original payment method or issued as a new gift card or check.

Does the item have to be in original packaging?

Yes, items must be returned in original packaging with all components included for the return to be accepted.

How you can return an item

  • By mail , Send to Lenexa, Kansas address with packing invoice copy.
  • In store , In-store returns and exchanges available with receipt.

Step by step

  1. Include item with receipt and all original packaging and components.
  2. For online returns, mail to the Lenexa, Kansas address provided.
  3. Include a copy of the packing invoice and circle the item being returned.
  4. Use ground shipping only for aerosol and chemically restricted products.

How your refund comes back

You paid with Refund comes back as
credit card or debit card Credit to original card within 30 days of receipt
gift card New gift card or check for returned gift purchases

Returning without a receipt

In-store exchanges available without receipt; online returns require packing invoice copy.

Exchanges

Exchanges available in-store only with or without receipt. In-store associates help find suitable replacement products.

Gift returns

Gift purchases refunded as new gift card or check; customer must note on invoice and provide address.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days All returns processed after 60 days of purchase will be issued a gift card for the returned amount.
Free return shipping Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
Return shipping fee Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
Receipt required You may return any product for a full refund with a receipt in-store or online or exchange a product in-store without a receipt.
Original packaging required Please send the returned item in its original packaging and components.
Refund method Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card or a check refund for the amount of the return.
Refund processing days Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item.
In store return for online If you need to return an item(s) you purchased at a closed Beauty Brands location, please contact [email protected] and one of customer service team members will be able to assist you in returning your item(s) to our online store.

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.