107beauty allows returns within 30 days of purchase, provided items are in original packaging and unused. Return shipping costs are the customer's responsibility and will be deducted from the refund amount.
How returns work
To return an item, email [email protected] with your order number. You will receive return authorization and mailing instructions via email. Ship the item using FedEx or USPS, then wait for inspection and refund notification.
Exclusions and restrictions
Vinegar products cannot be returned. Nearly empty containers and opened 5-pack sheet mask boxes are also non-returnable. Only unopened sheet mask boxes are eligible for return within the 30-day window.
Refunds
Refunds are issued to your original payment method within 10 business days of inspection. Return shipping fees are deducted from your refund amount.
Frequently asked questions
How long do I have to return something to 107beauty?
You have 30 days from purchase to return eligible items. The item must be unused and in original packaging.
Does 107beauty pay for return shipping?
No. You pay for return shipping, and the cost will be subtracted from your refund.
Do I need a receipt to return an item?
A receipt is required under certain conditions. The retailer does not specify which conditions on its published policy.
Can I return an opened sheet mask box?
No. Only unopened sheet mask boxes from 5-packs are eligible for return within 30 days.
Can I return vinegar products?
No. The return policy explicitly excludes vinegar products from all returns.
What if my item arrived damaged?
Save the merchandise and original packaging, then email [email protected] with your order number and phone number. After inspection of the damage, 107beauty will ship a replacement.
When will I get my refund?
Refunds are processed within 10 business days after your return is inspected and approved. The money goes back to your original payment method.