Aquasana allows returns within 90 days of purchase. You must pay for return shipping and repackage the item in its original packaging before sending it back.
How returns work
To return a product, contact Aquasana by phone at 866-662-6885 or by email at [email protected] to request a Return Authorization Code. Once you receive the code, repackage your item with all original contents, write the code clearly on the outside of the package, and ship it to Aquasana within 21 calendar days of the code's generation. You are responsible for paying return shipping costs.
Exclusions and restrictions
Aquasana does not publish a list of excluded or non-returnable items in its stated policy.
Refunds
Refunds are issued to your original payment method. Processing takes 15 business days after Aquasana receives your return.
Frequently asked questions
How long do I have to return something to Aquasana?
You have 90 days from purchase to return an item. However, you must ship the return to Aquasana within 21 calendar days after you receive your Return Authorization Code.
Does Aquasana pay for return shipping?
No. You are responsible for paying all return shipping costs. Aquasana will provide you with a shipping address when you request your Return Authorization Code.
What do I need to include when I return something?
You must repackage the product with everything that was included in the original packaging. Your package must be clearly labeled with your Return Authorization Code on the outside.
How do I get a Return Authorization Code?
Call Aquasana at 866-662-6885 or email [email protected] to request a Return Authorization Code. You will need this code before shipping your return.
When will I get my refund?
Refunds are processed within 15 business days after Aquasana receives your returned item. The refund is issued to the original payment method you used for purchase.
Do I need the original packaging to return an item?
Yes. You must repackage the product with all original contents before sending it back to Aquasana.