Waterdrop allows returns within 30 days of purchase when you have your original receipt and the product is in original packaging. A 10 percent restocking fee applies to most returns, though defective items are eligible for free returns or replacement during the warranty period.
How returns work
You must contact Waterdrop customer service before returning a product. After contacting the company, you will receive a return address. Prepare your package with the order number, original receipt, and original packaging, then ship it by mail and provide the return tracking number to customer service.
Exclusions and restrictions
Waterdrop does not charge restocking fees and offers free return shipping for items that are defective or have quality issues during the warranty period. Most RO systems include a 1-year limited warranty, while eligible X Series RO systems include a 2-year warranty. The retailer does not publish a list of non-returnable product categories.
Refunds
Refunds are issued to your original payment method. After the retailer inspects your return, processing takes 5 working days, and the refund typically appears in your account within 4 to 7 days. You are responsible for return shipping costs unless the return is due to a quality issue.
Frequently asked questions
How long do I have to return a Waterdrop product?
You have 30 days from purchase to return an item. The product must be in original packaging and you must have your original receipt.
Do I have to pay for return shipping?
You are responsible for return shipping costs. However, if the item is defective or has a quality issue, Waterdrop covers return shipping at no charge to you.
What is the restocking fee?
Waterdrop charges a 10 percent restocking fee on returns. This fee does not apply to defective items or returns due to quality issues.
Do I need my receipt to return a product?
Yes, your original receipt is required. You must include it in your return package along with the order number and original packaging.
How long does it take to get my refund?
After Waterdrop inspects your return, processing takes 5 working days. The refund then takes 4 to 7 days to appear in your original payment method.
What happens if my Waterdrop product is defective?
If your item is defective during the warranty period, you are eligible for a free return, replacement, or free repair service. Most RO systems have a 1-year limited warranty, while eligible X Series RO systems have a 2-year warranty.
How do I start a return?
You must contact Waterdrop customer service before returning anything. The company will provide you with a return address and instructions for shipping your package.