Ulike offers a 100-day return window for most products purchased in the United States. You must provide proof of purchase and follow Ulike's return process, which requires contacting customer service and submitting product photos before shipping the item back.
How returns work
To return a product, contact Ulike's customer service at [email protected] or submit a Return Authorisation Form. You will need to provide your order number, product model, serial number, reason for return, and clear photos of the product and packaging. Once approved, Ulike will send you a prepaid shipping label from its designated partner. You must pack the product securely in its original box and ship it within 7 days of receiving the label.
Exclusions and restrictions
Ulike does not accept returns on products that are physically damaged, misused, or stained, as these conditions indicate user damage. Products missing original accessories or manuals, clearance or final sale purchases, and free gifts included with orders are also excluded. Non-IPL hair removal products may have a different return period than 100 days. The retailer does not publish a comprehensive list of excluded product categories beyond these conditions.
Refunds
Refunds are issued to your original payment method. A standard return shipping fee is deducted from your refund amount. Processing takes 10 to 15 business days after Ulike receives your returned item.
Frequently asked questions
How long do I have to return a product to Ulike?
You have 100 days from purchase to return most Ulike products. This period also applies if you want to exchange your product for a different color or model.
Is return shipping free?
Return shipping is not free. Ulike deducts a standard return shipping fee from your refund. However, Ulike provides a prepaid shipping label from its designated partner, so you do not pay upfront.
Do I need a receipt to return my product?
Yes, you must provide valid proof of purchase. This includes your order number when you contact Ulike's customer service to initiate a return.
What happens if my product arrives damaged?
Report damage to Ulike within 7 days and provide clear photos. Ulike will arrange either a replacement or a refund, depending on what you prefer.
Can I return a product that I accidentally damaged?
No. Ulike does not accept returns on physically damaged or misused products. Similarly, stained products are not returnable as stains indicate misuse.
Can I return a clearance item?
Clearance and final sale purchases are excluded from Ulike's money-back guarantee and cannot be returned.
What if I received a free gift with my order?
You must return the free gift along with the product to receive a refund, unless the promotion terms specify otherwise.