Thrive Causemetics allows you to return most products within 60 days of purchase for a refund to your original card. Returns are free, and you initiate them through the retailer's online returns portal.
How returns work
To return an item, visit the Thrive Causemetics returns and exchanges portal with your order number and zip code. Complete the process to receive a pre-paid return label. Pack your product and ship it within 60 days of your initial purchase. No postage is required on your part.
Exclusions and restrictions
Thrive Causemetics does not accept returns of gift cards or items marked as final sale. These categories are excluded from the standard return policy.
Refunds
Refunds are issued as a credit to your original credit card. Processing takes 14 business days from the time the retailer receives your return.
Frequently asked questions
How long do I have to return something to Thrive Causemetics?
You have 60 days from the date of your original purchase to return an item.
Do I have to pay to ship my return?
No. The returns portal provides you with a pre-paid return label, so return shipping is free.
What if I don't have my receipt?
A receipt is not always required. If you do not have one, Thrive Causemetics may ask you for additional information to verify your purchase.
Can I exchange instead of returning?
Yes. You can exchange one item per product for the same product in a different shade within 60 days. If you need more than one exchange per product, you must process a full return instead.
When will my refund appear in my account?
Refunds are credited back to your original credit card within 14 business days after the retailer receives your return.
What if my product arrives damaged or defective?
Contact Thrive Causemetics immediately. The retailer will arrange either a replacement or a refund.
Can I return gift cards?
No. Gift cards cannot be returned under this policy.