Tervis allows returns within 30 days of purchase when items are in new, unused condition with original packaging. Return shipping is not free. Items must be returned by mail to either Tervis or your original retailer depending on where you made the purchase.
How returns work
You can return items by mail. Start by finding your order using your order number and shipping zip code. Ensure the item is unused and in its original packing materials. Then submit a Consumer Merchandise Return Form. Return the package to either Tervis or your original retailer, depending on where you purchased the item.
Exclusions and restrictions
Personalized and customized items are non-refundable and cannot be returned. Tervis does not permit in-store returns for items ordered online.
Refunds
Refunds are issued to your original payment method. Processing takes up to 30 business days after Tervis receives your return.
Frequently asked questions
Do I need a receipt to return an item?
A sales receipt is required only if you purchased from a third-party retailer. If you purchased directly from tervis.com, no receipt is needed.
How long do I have to return something?
You have 30 days from purchase to return an item. The same 30-day window applies if you want to exchange for a different item.
Who pays for return shipping?
Return shipping is not free. You are responsible for the cost of returning your item by mail.
Can I return an online order in a store?
No. Items ordered online must be returned by mail. You cannot return them at a physical retail location.
What if I received this as a gift?
A gift can be returned or kept. If you choose to keep the gift, the gift's cost will be deducted from any return credit you receive.
Can I return personalized or monogrammed items?
No. Personalized and customized items are non-refundable and cannot be returned under Tervis policy.
When will I get my refund after I ship my return?
Refunds are processed to your original payment method within 30 business days after Tervis receives your return package.