Tatcha allows returns within 60 days of purchase for a full refund. Return shipping is free when you use the prepaid UPS label provided by the retailer. You may also exchange items within the same 60-day window under the same conditions.
How returns work
Returns are processed by mail. You print your own free UPS return shipping label and mail your item back to Tatcha. The retailer does not state whether in-store returns or other shipping methods are available.
Exclusions and restrictions
Tatcha does not refund items that are nearly emptied, tampered with, or filled with other substances. Partial sets or bundles, items damaged or lost from personal use (such as dropped, stolen, spilled, or mishandled products), and items purchased from other retailers are also non-returnable. Shipping costs and gift wrapping charges are not refundable.
Refunds
The retailer does not state how long it takes for refunds to be processed or issued after your return is received.
Frequently asked questions
How long do I have to return something to Tatcha?
You have 60 days from purchase to return an item for a full refund or to request an exchange.
Does Tatcha pay for return shipping?
Yes. You can print a free UPS return shipping label to mail your item back at no cost to you.
Can I return a partially used product?
No. Tatcha does not refund items that are nearly emptied, tampered with, or filled with other substances. These products are rejected during inspection.
Are items damaged from personal use refundable?
No. Products that have been dropped, stolen, spilled, or otherwise mishandled due to personal use are not refundable.
Can I return partial sets or bundles?
No. Only complete sets and bundles are eligible for return. Partial sets cannot be refunded.
Can I exchange a product instead of returning it?
Yes. Exchanges are available within 60 days of purchase. The same conditions that apply to returns also apply to exchanges.
Are shipping and gift wrapping costs refundable?
No. Tatcha does not refund shipping costs or gift wrapping charges.