Sur La Table allows returns within 30 days of purchase, provided you have proof of purchase and items are in original packaging. Return shipping fees apply unless the item arrived damaged, missing, or incorrect.
How returns work
You can return items by mail or in person at any Sur La Table store. For mail returns, you initiate the return online by entering your order number and email address, then select returnable items and specify your return reason. For in-store returns, bring your invoice, receipt, or order confirmation email to any Sur La Table location.
Exclusions and restrictions
Clearance items and food items are final sale and cannot be returned. Items without proof of purchase will not be accepted. Cooking classes are not returnable but can be exchanged for another class if you request the exchange at least 48 hours before the class start time. Hard good products cannot be exchanged.
Refunds
Refunds are issued in your original form of tender or as a Sur La Table virtual gift card. Credit card refunds may take up to 2 billing cycles to appear. In-store cash refunds are limited to $100, with any balance sent by check. Gift purchases are refunded as virtual gift cards. Processing takes 10 business days.
Frequently asked questions
Do I have to pay to return items by mail?
Yes, return shipping fees apply unless your item arrived damaged, missing, or incorrect. Shipping fees are $6.95 for orders under $25, $12.95 for orders over $25, and $26.95 for Alaska and Hawaii. Damaged, missing, or incorrect items are returned free.
Can I return items to a store instead of mailing them?
Yes. You can return items in person at any Sur La Table store by bringing your invoice, receipt, or order confirmation email.
Do I need my receipt to return something?
Yes. Proof of purchase is required. You can provide an invoice, receipt, or order confirmation email.
How long does it take to get my refund?
Refunds are processed within 10 business days. If you were refunded to a credit card, it may take up to 2 additional billing cycles to appear in your account.
What if I received a damaged or defective item?
Contact customer service. No shipping fees apply for damaged, missing, incorrect, or defective items.
Can I return items purchased as gifts?
Gift returns are refunded as a Sur La Table virtual gift card instead of the original payment method.
What items cannot be returned?
Clearance items and food items are final sale. Items without proof of purchase cannot be returned. Cooking classes cannot be returned but may be exchanged for another class if you request 48 hours before the class starts.