Simplemodern allows returns within 90 days of purchase by mail through its return portal. Return shipping costs are deducted from your refund, and items must be in original packaging.
How returns work
You can return eligible items by mail using Simplemodern's return portal. The process begins with verifying that your item is eligible for return or contacting support if you are unsure. Once you have confirmed eligibility, you submit your return request through the portal, which provides return shipping instructions.
Exclusions and restrictions
Simplemodern does not accept returns on personalized or custom items, certain limited edition products, or orders that were shipped to Canada. The retailer does not publish a detailed list of other exclusions or restrictions.
Refunds
Refunds are issued after your returned item is received and processed. The cost of return shipping is deducted from your refund amount. The retailer does not state how many business days the refund takes to appear in your account.
Frequently asked questions
How long do I have to return something?
You have 90 days from the date of purchase to return an eligible item.
Do I have to pay for return shipping?
Yes, you pay for return shipping. The cost is deducted from your refund.
Do I need the original packaging?
Yes, items must be returned in original packaging to be eligible for return.
Can I return personalized items?
No, personalized or custom items cannot be returned according to Simplemodern's policy.
Can I exchange an item instead of returning it?
Direct exchanges are not currently available. You would need to return the item and place a new order.
Can I return an order shipped to Canada?
No, orders shipped to Canada are not eligible for return.
What if my item arrived damaged or defective?
Simplemodern's policy states that non-defective items are eligible for return. The retailer does not clearly state its policy for defective items, so you should contact support for guidance.