Sigma Beauty allows returns within 59 days of purchase for a refund to your original payment method. You may also exchange items or receive store credit within 90 days, though the refund option expires after day 59.
How returns work
Returns are processed by mail only. You must submit a return request through Sigma Beauty's Return Portal before shipping. Pack your item in a well-padded envelope or box, retain your tracking number, and ship to the Sigma Beauty Returns address in Mendota Heights, Minnesota. Return shipping costs are your responsibility, though you may purchase a prepaid label if you prefer.
Exclusions and restrictions
Items purchased on the sale page are final sale and cannot be returned. Free gifts included with your order must be returned with the full order, and your refund will be withheld until the gifts are received. You cannot return items after 90 days from purchase.
Refunds
Refunds are issued to your original payment method within 1 to 3 business days of Sigma Beauty receiving your return. If you return an item between days 60 and 90, you may receive store credit or exchange the item instead of a refund.
Frequently asked questions
How long do I have to return items to Sigma Beauty?
You have 59 days from purchase to return items for a refund. If you return between days 60 and 90, you may exchange the item or receive store credit instead. After 90 days, returns are not accepted.
Do I have to pay for return shipping?
Yes, return shipping is your responsibility. Sigma Beauty does offer the option to purchase a prepaid return label if you prefer.
How do I start a return?
Submit a return request through Sigma Beauty's Return Portal before mailing your item. This step is required before you ship anything back.
Can I return a gift without a receipt?
Gift recipients may exchange items or receive store credit if they confirm the gift and provide the original order information to Sigma Beauty. The retailer does not state whether refunds are available for gifts without receipts.
When will my refund arrive?
Once Sigma Beauty receives your return, your refund will be processed to your original payment method within 1 to 3 business days.
Can I return items from the sale page?
No. Items purchased from the sale page are final sale and cannot be returned or exchanged.
What happens if I return a free gift that came with my order?
Free gifts must be returned along with the full order. Your refund will be withheld until Sigma Beauty receives the gift with your return.