Shop Miss A offers a 5 day return window from delivery. Returns are processed as store credit only, not refunds to your original payment method. You must obtain authorization before sending items back.
How returns work
To return an item, you must email customer service within 5 business days of delivery with your invoice number, contact information, and list of items. Once you receive a return authorization number, include it in your package and contact customer service again before shipping. For items over $1.00, the retailer provides a return label. You are responsible for return shipping costs on items $1.00 or under.
Exclusions and restrictions
Shop Miss A does not accept returns on gift cards, e-gift certificates, cosmetics, or panties. These items are listed as final sale. The retailer does not publish a general list of other excluded categories beyond these items.
Refunds
All refunds are issued as store credit in the form of a gift card number sent to your email. Refunds are processed within 5 business days of the retailer receiving your return. Note that you receive store credit regardless of your original payment method.
Frequently asked questions
What is the return window at Shop Miss A?
You have 5 days from the date of delivery to request a return by emailing customer service. You must include your invoice number, contact information, and a list of items you want to return.
Do I need a receipt to return items?
Yes, you must provide your invoice number when requesting a return. You will also need to include your contact information and list the specific items.
Do I have to pay for return shipping?
Return shipping is your responsibility for items priced at $1.00 or under. For items over $1.00, Shop Miss A provides a return label at no cost to you.
Will I get a refund to my original payment method?
No. All refunds from Shop Miss A are issued as store credit only. You will receive a gift card number via email within 5 business days of the retailer receiving your return.
Can I return cosmetics or panties?
No. Cosmetics and panties are final sale and cannot be returned. The retailer cites health protection as the reason these items are non returnable.
What condition must items be in to return them?
Items must be in original packaging to qualify for return. If an item arrives damaged or defective, contact the retailer within 5 days with photos and packaging information for evaluation.
Can I exchange an item instead of returning it?
Yes, you can exchange items within 5 business days of delivery for store credit. You are responsible for shipping and handling costs on the exchanged item.