Seal Skin Covers allows returns and exchanges within 30 days of delivery if the covers are unused, in original condition, and in original packaging. A 20% restocking fee applies to most returns, though this fee is waived under the Guaranteed Fit Promise.
How returns work
To return or exchange a product, you must contact the support team to request authorization. Once approved, you ship the item back within 30 days of delivery. Exchanges are available under the same eligibility requirements as returns.
Exclusions and restrictions
West Coast Custom Covers cannot be returned, refunded, or exchanged and are final sale. Fully Custom Covers for patios can only be canceled within 24 hours of purchase; cancellations after production begins incur a 30% fee. Covers that are used, damaged, not in original condition, or missing original packaging do not qualify for return.
Refunds
Refunds are issued to your original payment method once the warehouse receives and inspects your return. A 20% shipping and processing fee is deducted from most refunds, unless your return qualifies under the Guaranteed Fit Promise, in which case the fee is waived.
Frequently asked questions
What is the return window for Seal Skin Covers?
You have 30 days from delivery to return or exchange your covers. For Fully Custom Covers on patios, cancellations are only accepted within 24 hours of purchase; after that, a 30% cancellation fee applies once production has started.
Do I have to pay for return shipping?
A 20% shipping and processing fee applies to most returns. However, if your return qualifies under the Guaranteed Fit Promise, this fee is waived. Contact the support team to determine if your return qualifies.
What condition must my covers be in to return them?
Your covers must be unused, in original condition, and still in original packaging. Covers that have been used or are not in original condition do not qualify for return.
How long does it take to receive my refund?
Once the warehouse confirms receipt of your return and completes inspection, a refund is issued directly to your original payment method. The retailer does not state a specific timeframe for this process.
Are West Coast Custom Covers returnable?
No. West Coast Custom Covers are final sale and cannot be returned, refunded, or exchanged.
What if my covers arrive damaged or defective?
Defects are covered under the Quality Guarantee if reported within 7 to 10 days of delivery. You must report the issue within this window for the retailer to review.
Can I exchange my covers instead of returning them?
Yes. Exchanges are available within 30 days of delivery and must meet the same eligibility requirements as returns: the covers must be unused, in original condition, and in original packaging.