RealTruck.com allows returns within 30 days of receipt for most items. Products must be in original packaging and unused. Freight items like wheels, tires, and bumpers have stricter return rules and are generally excluded unless RealTruck made an error or there is a manufacturer defect.
How returns work
To return an item, click the Start Return button on the RealTruck.com website and provide your order number and billing email. You will receive a Return Authorization (RA) number and a return shipping label. Pack the product in its original packaging with all included items, note any missing parts, and ship it back using the provided label. One label is provided per box.
Exclusions and restrictions
RealTruck.com does not accept returns on freight items (snow plows, bumpers, wheels, tires, and wheel-to-wheel running boards) unless the retailer made an error or there is a manufacturer defect. Custom-made and custom-painted products, items with visible wear and tear, installed or modified items (including those that have been drilled or cut), items outside manufacturer warranty, items marked with a non-returnable logo, and shipping charges are also non-returnable.
Refunds
Refunds are processed after the returned item is inspected by RealTruck.com. The retailer does not publish specific refund timelines beyond inspection. Shipping charges are non-refundable.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date you receive your item to start a return. For defective or damaged items, you must contact RealTruck.com immediately within that 30-day window.
Do I have to pay for return shipping?
RealTruck.com provides a return shipping label when you are approved for a return. The facts do not specify whether all returns include free shipping or only certain returns, so check with the retailer about your specific situation.
Can I return wheels and tires?
Wheels and tires are freight items and are generally not returnable. However, if RealTruck.com made an error or there is a manufacturer defect, you may be eligible for an exchange. Contact the retailer to discuss your situation.
Do I need my receipt to return an item?
The return process requires your order number and billing email address. The retailer does not state whether a physical or digital receipt is required.
What if my item arrives damaged or defective?
Contact RealTruck.com immediately if your item is damaged or defective. You have 30 days from receipt to report the issue. Defective items may be eligible for return or exchange depending on the cause.
Can I return an item I have already installed?
No. Items that have been installed, modified, drilled, or cut are not eligible for return.
When will I get my refund?
Refunds are processed after RealTruck.com inspects your returned item. The retailer does not publish a specific timeframe for when the refund will be deposited to your account.