Ridge

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
99 days
Free return shipping
Yes
Receipt required
No
In store return for online orders
Not specified
Refund processing time
up to 7 business days
Restocking fee
Not specified

Ridge allows you to return most items within 99 days of purchase, with free return shipping included for U.S. customers. You do not need a receipt to start a return. Exchanges are also available at no extra cost within the same 99-day window.

How returns work

You can return items by mail or carrier drop-off. To return by mail, submit your return through Ridge's returns portal, print the prepaid USPS label (provided free for U.S. customers), and drop off your package. International customers must provide their own return shipping. You can track your return progress after submission.

Exclusions and restrictions

Personalized items, warranty claim orders, certain limited edition items, and non-Ridge products are not eligible for return. All other items must be in usable condition to qualify.

Refunds

Refunds are issued to your original payment method and typically process within up to 7 business days after your return is received and approved.

Frequently asked questions

How long do I have to return an item to Ridge?

You have 99 days from purchase to return your item. Exchanges are also available within the same 99-day window.

Do I need a receipt to return something?

A receipt is recommended but not required. If you encounter any issues with your label, you can use your drop-off receipt as documentation.

Is return shipping free?

Yes. U.S. customers receive a free prepaid USPS label. International customers must arrange and pay for their own return shipping.

How long does it take to get my refund?

Refunds are processed to your original payment method within up to 7 business days after your return is received and approved.

Can I exchange an item instead of returning it for a refund?

Yes. Free exchanges are available within the U.S. during the 99-day return window, provided the item is in usable condition.

What items cannot be returned?

Personalized items, warranty claim orders, certain limited edition items, and any non-Ridge products are ineligible for return.

How do I track my return after I ship it?

You can track your return progress through the returns portal after you submit your return and drop off your package.

How you can return an item

  • By mail , U.S. customers receive free prepaid USPS label; international customers provide own tracking
  • Carrier drop off , Print label and drop off package

Step by step

  1. Submit your return through the returns portal.
  2. Print the prepaid USPS label.
  3. Drop off your package.
  4. Track your return progress.

What you cannot return

  • Personalized items , Ineligible per policy
  • Warranty claim orders , Ineligible per policy
  • Certain limited edition items , Ineligible per policy
  • Non-Ridge items , Only Ridge products accepted

Returning without a receipt

Receipt recommended but not required; use drop-off receipt if label issue arises.

Exchanges

Free exchanges within U.S. after return approval; items must be in usable condition.

Warranty

Warranty claim orders are not eligible for standard returns.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you can return or exchange your purchase within 99 days
Exchange window days you can return or exchange your purchase within 99 days
Free return shipping Returns are free for U.S. customers with a digital prepaid USPS label
Receipt required We recommend keeping your drop-off receipt for peace of mind
Refund method Refunds go back to your original payment method
Refund processing days can take up to 7 business days once processed

Return policies for similar stores

Store Return window
Case Mate return policy 30 days
Casely return policy 30 days
Caudabe return policy 30 days
Charming Charlie return policy 7 days
Chrome Industries return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.