Pureology allows returns within 30 days of purchase with free return shipping. You can return items by mail using a pre-paid label or your own carrier, and refunds go back to your original payment method within 3 to 5 business days.
How returns work
You have two options for returning items. You can initiate a return online to generate a pre-paid return label and ship at no cost, or you can use your own preferred mail carrier after initiating the return online. Either way, pack your items in original packaging if possible and include the return packing slip with your shipment.
Exclusions and restrictions
Pureology does not publish a list of excluded item categories on its return policy page. However, the retailer notes that its money-back guarantee applies only to purchases from authorized retailers. If you received a damaged or miss-shipped item, you must report it to customer care within 5 business days and provide pictures for review.
Refunds
Refunds are issued to your original payment method. The retailer processes refunds within 3 to 5 business days of receiving your return.
Frequently asked questions
How long do I have to return items to Pureology?
You have 30 days from the date of purchase to initiate a return.
Does Pureology charge for return shipping?
No. Pureology provides a pre-paid return label at no cost when you initiate your return online. If you prefer to use your own mail carrier, you pay for that shipping yourself.
Do I need to keep the original packaging?
Pureology asks that you pack items in original packaging if possible. The retailer does not state whether original packaging is strictly required for all returns.
Do I need a receipt to return items?
A receipt is not required if you use the pre-paid return label generated online. However, if you use your own mail carrier, you must include a copy of your invoice with the shipment for tracking purposes.
How long does it take to get my refund?
Refunds are processed within 3 to 5 business days after the retailer receives your return. The refund is credited to your original payment method.
What if my item arrived damaged?
You must report damaged or miss-shipped items to Pureology customer care within 5 business days of receiving your order and provide pictures of the damage. The retailer does not state on this policy page what happens after you report the issue.
Does Pureology's guarantee apply to all purchases?
Pureology states that its money-back guarantee applies only to products purchased from authorized retailers. If you bought from an unauthorized seller, the guarantee may not apply.