Ouidad allows you to return most items within 30 days of purchase. Returns are processed by mail using a FedEx label provided through Ouidad's online portal. Refunds go back to your original payment method.
How returns work
To return an item, submit a return request through Ouidad's online returns portal. You will receive a FedEx return shipping label from the portal. Package your item using the original Ouidad packaging if available, then ship it back using the provided label.
Exclusions and restrictions
Salon orders cannot be returned. Gifts with purchase and promotional items are also ineligible for refund. Ouidad does not publish a broader list of excluded items beyond these categories.
Refunds
Refunds are issued to your original payment method. Processing takes up to 14 business days after Ouidad receives your return. If you choose store credit instead of a refund, the return shipping fee of $5.99 is waived.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to Ouidad. The return window is measured from your original purchase date.
Is there a cost to ship my return?
There is a $5.99 return shipping fee if you are requesting a refund to your original payment method. However, the fee is waived if you choose to receive store credit instead.
Do I need to use the original packaging?
You should use the original Ouidad packaging if it is available. The retailer's policy states this is required conditionally, though specific circumstances are not detailed in the published policy.
What if my item arrived damaged or defective?
Report the issue through Ouidad's online returns portal and use the damaged or missing item code. Retain your original box and packing materials for inspection. Ouidad may request photos of the damage as part of the evaluation process.
Can I return a gift?
Gifts with purchase and promotional items cannot be returned for a refund according to Ouidad's policy.
When will I get my refund?
Refunds are processed to your original payment method and take up to 14 business days after Ouidad receives your return.
Can I return salon orders?
No. Ouidad explicitly states that salon orders are ineligible for return.