Omniluxled offers a 30-day return window for most products, with refunds issued to your original payment method minus any applicable return fees. Items must be returned in original packaging, and the return process begins with completing a Return Authorization Form or contacting Customer Service.
How returns work
You initiate a return by completing the Return Authorization Form or emailing Customer Service with your order verification details. After Customer Service reviews your request within 1 to 2 business days, you will receive a pre-paid return shipping label. You then ship the item in its original box with all accessories included. Once received, Omniluxled allows 3 to 5 business days to inspect the return.
Exclusions and restrictions
Accessories and ancillary parts are nonrefundable. Opened skincare products are not accepted; only unopened products with the original packaging seal intact may be returned. The Omnilux Clear LED device has an extended 45-day return window. Replacements are provided for items damaged during shipping, but these are not eligible for standard returns.
Refunds
Refunds are issued to your original payment method minus any return shipping fees. For LED devices, a return shipping fee of $15 USD applies. Refunds are processed within 3 to 5 business days after Omniluxled receives and inspects your return.
Frequently asked questions
What is the return window for Omniluxled products?
Most products have a 30-day return window from purchase. The Omnilux Clear LED device offers an extended 45-day window. Topical skincare products also have a 30-day window but must be unopened with the original packaging seal intact.
Do I have to pay for return shipping?
Return shipping is conditional. Omniluxled provides a pre-paid return shipping label at no cost. However, LED devices incur a $15 USD return shipping fee that will be deducted from your refund.
Do I need a receipt to return an item?
You do not need a physical receipt. Order verification can be provided through your email address, order number, or product details when you contact Customer Service.
What items cannot be returned?
Accessories and ancillary parts are nonrefundable. Skincare products must be unopened; any opened skincare products cannot be returned.
What condition must the item be in to return it?
Items must be returned in original packaging with all accessories included. Skincare products must have the original packaging seal intact.
How long does it take to receive my refund?
Refunds are processed within 3 to 5 business days after Omniluxled receives and inspects your return. The refund is issued to your original payment method.
What should I do if my item arrives damaged?
Report damage immediately by emailing [email protected] with photos of the packaging and the damage. Items damaged during shipping are provided as replacements and are not eligible for standard returns.