NYX Cosmetics allows you to return most items within 45 days of purchase. Returns are initiated online, and you receive a pre-paid shipping label to send items back at no cost to you.
How returns work
You start the return process by clicking a return link on NYX Cosmetics' website to initiate your return and generate a pre-paid shipping label. Pack your items in their original packaging if possible and include the return packing slip that comes with the label. Then ship the package using the provided pre-paid label.
Exclusions and restrictions
NYX Cosmetics does not accept returns on clearance items, which are marked as final sale. Engraved products cannot be returned unless they are defective. Products purchased from unauthorized retailers are not eligible for return, as they carry no money-back guarantee from NYX Cosmetics.
Refunds
Refunds are issued to your original form of payment. The retailer does not publish specific information about refund processing time.
Frequently asked questions
How long do I have to return something to NYX Cosmetics?
You have 45 days from the date of purchase to return most items. This applies to returns initiated through their online return process.
Do I need a receipt to return items?
NYX Cosmetics does not explicitly state whether a receipt is required for returns. A copy of your invoice is provided with the return shipping label once you initiate a return online.
Do I have to ship items in original packaging?
Original packaging is required conditionally. NYX Cosmetics asks that you pack items in their original packaging if possible when preparing your return.
Is shipping free for returns?
Yes. When you initiate a return online, NYX Cosmetics provides a pre-paid shipping label, so you do not pay for return shipping.
Can I return clearance or sale items?
No. Clearance items are marked as final sale and cannot be returned.
What if my engraved product is defective?
Engraved products normally cannot be returned. However, if the product is defective, you may be able to return it. Contact NYX Cosmetics for guidance on defective engraved items.
Where can I check if a retailer is authorized to sell NYX products?
The retailer does not publish a list of authorized sellers. Products purchased from unauthorized retailers do not qualify for NYX Cosmetics' money-back guarantee and cannot be returned through their standard return process.