Mikasa allows returns within 90 days of purchase when items are unused and in original packaging. You must include your original invoice and follow the return shipping instructions on your packing slip.
How returns work
You can return items by mail using either UPS Ground or insured parcel post, following the specific instructions included on your packing slip. The retailer does not publish information about in-store returns or other return methods.
Exclusions and restrictions
Mikasa does not accept returns on used or worn items. Clearance merchandise has a shorter return window of 30 days instead of the standard 90 days. For damaged or defective items, you should submit a request through replacements.lifetimebrands.com/mikasa or email [email protected] with photos required if 3 or more items are damaged.
Refunds
Refunds are processed within 4 to 6 weeks. You are responsible for return shipping costs unless Mikasa determines the return is due to the retailer's error, in which case the shipping fee will be refunded.
Frequently asked questions
How long do I have to return something to Mikasa?
You have 90 days from purchase to return most items. However, clearance merchandise must be returned within 30 days. The 90-day window applies to regular priced merchandise only.
Does Mikasa pay for return shipping?
No. You are responsible for paying return shipping costs. Mikasa will only refund your shipping fee if the return is due to an error on the retailer's part.
Do I need a receipt to return an item to Mikasa?
Yes. You must include your original invoice with your return. Without it, Mikasa cannot process a refund.
Can I return an item I've already used?
No. Mikasa only accepts returns on unused items. Items that have been used or worn cannot be returned.
What condition should the item be in when I return it?
The item must be unused and must be in its original packaging. Items that have been worn or used do not qualify for return.
How long does it take to get my refund after I send back an item?
Refunds take 4 to 6 weeks to process after Mikasa receives your return.
Can I exchange an item instead of returning it for a refund?
Mikasa does not process exchanges by mail or online. You must return the item for a refund and then place a new order for the item you want.