Michael Kors allows returns within 30 days of purchase. Items must be in original packaging and condition. Refunds go to your original payment method or as merchandise credit, depending on how you paid.
How returns work
You can return items by mail with a pre-paid label that Michael Kors provides, or in-store if you bought online. To start a mail return, select the Start a Return link, choose your items, affix the pre-paid label to your package, and follow the on-screen instructions. In-store returns require you to print a returns slip. Exchanges are available in-store or by mail, but mail exchanges are not facilitated by the retailer.
Exclusions and restrictions
Underwear, custom-made items, face masks, and gift cards cannot be returned. Clearance items are final sale. Swimwear may be returned within 30 days only if new, unused, unwashed, in good condition, and in original packaging with hangtags and hygiene strips attached. Returns made with PayPal (online), AliPay (in-store), or as gifts are limited to store credit or exchange only, with no refunds issued.
Refunds
Refunds are issued to your original payment method or as merchandise credit. The timing depends on your payment method. Cash and check purchases receive refunds by mailed check. PayPal purchases are refunded as store credit only. Klarna and Shop Pay purchases must be returned by mail and are not eligible for in-store returns. Afterpay refunds are processed by Afterpay; if you have no receipt, the refund goes to a gift card instead.
Frequently asked questions
Can I return items purchased online to a Michael Kors store?
Yes, you can return online purchases in-store. You will need to print a returns slip. However, returns made with Klarna or Shop Pay must go by mail instead.
What if I don't have a receipt?
You may receive merchandise credit or an exchange for the current in-store selling price. The exchange is limited to current merchandise available in the store.
Can I return a gift?
Yes, but you must have a gift receipt. Gift returns are limited to merchandise credit or exchange only. No refunds are issued for gifts.
Do I have to pay for return shipping?
No. Michael Kors provides a pre-paid return label for mail returns. However, returns made with Klarna or Shop Pay must be returned by mail only and are not eligible for in-store returns.
How long does it take to get my refund?
The retailer does not state a specific timeframe for when refunds appear in your account. The timing depends on your payment method and financial institution.
Can I exchange items by mail?
Exchanges are not facilitated by mail. You must exchange items in-store, subject to inventory availability.
What is the return window for swimwear?
Swimwear has a 30-day return window, the same as other items. However, swimwear must be new, unused, unwashed, in good condition, and include all original hangtags, hygiene strips, and packaging.