Lumin allows you to return unopened orders within 30 days of purchase for a refund. The company also offers a 21-night trial period to test products before committing to them.
How returns work
To return an order, you must contact Lumin's Customer Support through their chatbot or email within 30 days of your order date. After contacting support, you will ship your unopened order to the Lumin warehouse. Mail is the only return method the retailer publishes.
Exclusions and restrictions
Free trial orders are non-refundable promotional offerings and cannot be returned. Orders that are refused or returned to sender are only eligible for a 50 percent refund, and original shipping charges are not refundable. For refused or returned to sender orders, Lumin offers replacement assistance as an alternative to a refund.
Refunds
The retailer does not publish specific details about refund timing or the method by which refunds are processed.
Frequently asked questions
How long do I have to return my Lumin order?
You have 30 days from the date of your order to initiate a return by contacting Customer Support. Your order must be unopened to be eligible for return.
Does Lumin offer a trial period?
Yes, Lumin offers a 21-night trial period so you can test products before committing to them.
What is the only way to return an order to Lumin?
You must ship your unopened order by mail to the Lumin warehouse. Before shipping, you need to contact Customer Support via chatbot or email to initiate the return process.
Can I return a free trial order?
No. Free trial orders are non-refundable promotional offerings and cannot be returned.
What happens if my order is refused or returned to sender?
You are only eligible for a 50 percent refund, and your original shipping charges are not refundable. Lumin offers replacement assistance as an alternative option for refused or returned to sender orders.
Does Lumin require items to be in original packaging?
The retailer's policy on original packaging is conditional, though specific conditions are not detailed in the published return policy.
When will I receive my refund after returning an order?
Lumin does not publish specific information about refund timing or the refund processing method.