Lullabellz offers a 14-day return window for most items purchased in the United States. Items must be returned in original packaging, and a £4.75 return shipping fee is deducted from your refund unless you choose Store Credit instead.
How returns work
You can return items by mail using LullaBellz Returns Labels. For professional hair extensions, you should report any faults within 30 days of wear and submit a completed hair report form. The return shipping fee of £4.75 is deducted from your refund, though this fee is waived if you select Store Credit or if your order qualifies for the Colour Match program.
Exclusions and restrictions
LullaBellz Hair Care and Styling products cannot be returned for hygiene reasons. Additionally, opened or used items with broken hygiene seals are non-returnable under the Consumer Contracts Regulations 2013. For professional hair extensions sold with Colour Match, you must check the colour before removing tags, as opening the product voids your return eligibility.
Refunds
Refunds are processed in 2 to 3 working days on average, though this may extend to 21 working days during busy periods. If you choose Store Credit instead of a refund to your original payment method, the return shipping fee is waived and you receive the full refund amount as store credit.
Frequently asked questions
How long do I have to return my order?
You have 14 days from purchase to return most items. For professional hair extensions, you should report any faults within 30 days of wear to take advantage of the 3-month quality guarantee for manufacturing defects.
Do I have to pay for return shipping?
A £4.75 return shipping fee is deducted from your refund when you return items by mail using LullaBellz Returns Labels. However, this fee is waived if you select Store Credit as your refund method or if your order qualifies for the Colour Match program.
What condition must items be in to return them?
Items must be returned in original packaging. For professional hair extensions purchased with Colour Match, you must check the colour before removing any tags, as opening the product will make it ineligible for return.
Can I return hair care products?
No. LullaBellz Hair Care and Styling products cannot be returned due to hygiene reasons. Additionally, any opened or used items with broken hygiene seals are non-returnable.
How long does it take to receive my refund?
Refunds are processed in 2 to 3 working days on average. During busy periods, processing may take up to 21 working days.
What happens if my professional hair extensions are faulty?
Professional extensions purchased with LullaBellz Hair Shampoo, Conditioner, and Revive and Thrive Cream include a 3-month quality guarantee for manufacturing faults. You should report faults within 30 days of wear and submit a completed hair report form. Lullabellz will offer an exchange for confirmed manufacturing faults, or provide a replacement, credit, or refund.
Can I get a refund as Store Credit instead?
Yes. If you select Store Credit as your refund method, you receive the full refund amount as store credit and avoid the £4.75 return shipping fee.