Loungefly

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
No
Refund processing time
1-2 weeks
Restocking fee
20%

Loungefly allows returns within 30 days of purchase, provided items are unworn, unwashed, and in original packaging. A 20 percent restocking fee applies to all returns. You must pay for return shipping, though Loungefly provides a pre-paid UPS label.

How returns work

To return an online order, sign into your account, navigate to your order history, select the order, and click the start a return button. You will receive a pre-paid UPS shipping label to use for carrier drop off. Items purchased in retail stores cannot be returned or exchanged online.

Exclusions and restrictions

Loungefly does not accept returns on worn or washed apparel, opened non-apparel items, bulk purchases of six or more identical items, Digital Pop! redemptions, Pop! Yourself custom items, or orders shipped to Canada and Mexico. All apparel must have original tags attached. Non-apparel items must remain unused and sealed in original packaging.

Refunds

Refunds are processed within 1 to 2 weeks after your return is received. The 20 percent restocking fee is deducted from your refund amount. You are responsible for return shipping costs, though a pre-paid label is provided.

Frequently asked questions

How long do I have to return something to Loungefly?

You have 30 days from purchase to return your order. Items must be unworn, unwashed, and in original packaging to qualify.

Do I have to pay for return shipping?

Yes, you pay for return shipping. However, Loungefly provides a pre-paid UPS return label that you can use at any carrier drop off location.

What is the restocking fee?

Loungefly charges a 20 percent restocking fee on all returns. This fee is deducted from your refund.

Can I return apparel that I have already worn?

No. Apparel must be unworn, unwashed, and have original tags attached to be eligible for return.

How long does it take to get my refund?

Refunds are processed within 1 to 2 weeks after your return is received.

Can I return items I bought in a Loungefly retail store?

No. Loungefly does not accept online returns for items purchased in retail stores. You must return those items in person at the store where you made the purchase.

Are custom Pop! Yourself items returnable?

No. Pop! Yourself custom items cannot be returned or exchanged under any circumstances.

How you can return an item

  • Carrier drop off , Use pre-paid UPS return shipping label

Step by step

  1. Sign into your account.
  2. Navigate to your order history.
  3. Click on the order you wish to return.
  4. Click the start a return button.

What you cannot return

  • Worn or washed apparel , Must be unworn and unwashed with original tags
  • Opened non-apparel items , Must be unused in original sealed packaging
  • Bulk purchases , 6 or more identical items not eligible
  • Digital Pop! redemptions , Final sale, no returns except statutory warranties
  • Pop! Yourself custom items , Custom items cannot be returned or exchanged
  • International orders , Canada and Mexico orders are all sales final

Exchanges

Retail store purchases cannot be returned or exchanged online. Policy mentions replacement but no exchange details provided.

Warranty

Statutory warranties cannot be limited or excluded by law

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You may return your merchandise within 30 days of receiving your order.
Free return shipping You will not be reimbursed for original or return cost of shipping.
Return shipping fee use the pre-paid return shipping label provided and drop off at any UPS store
Restocking fee pct Items sent more than 30 days after the return label is issued will incur a 20% restocking fee, which will be deducted from your refund.
Original packaging required Non apparel items must be unused and in their original sealed packaging.
Refund processing days Please allow 1-2 weeks for processing.
In store return for online Merchandise purchased in our retail stores may not be returned or exchanged online.

Return policies for similar stores

Store Return window
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Charming Charlie return policy 7 days
Chrome Industries return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.