LOOKFANTASTIC allows returns within 30 days of purchase. You must return items in original packaging and use their online return portal to arrange a carrier pickup.
How returns work
Returns are processed by mail through the ZigZag return portal. You register your return by clicking a link to access the portal, select a carrier, and post your package. After the retailer receives your return, you will receive an email notification.
Exclusions and restrictions
The retailer does not publish a list of excluded product categories or conditions that make items non-returnable. For items that arrive damaged or defective, contact customer service with photographic or video evidence for case-by-case review.
Refunds
Refunds are issued to your original payment method. You will receive an email notification once your return has been received and processed.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return your item. The item must be in original packaging.
How do I start a return?
Click the return link to access the ZigZag return portal. From there you can select a carrier and schedule your return shipment.
Do I have to pay for return shipping?
The retailer does not state whether return shipping is free or paid. Check the ZigZag portal for carrier options and costs when you register your return.
How will I get my refund?
Your refund will be credited to your original payment method. You will receive an email confirming when your return has been received.
What if my item arrived damaged?
Contact customer service with photographic or video evidence of the damage. The retailer will review your case and determine the resolution.
Can I exchange an item instead of returning it?
No. LOOKFANTASTIC does not offer exchanges. If you want a different item, place a new order and return the original for a refund.
Do I need original packaging to return?
Yes. Items must be returned in original packaging to be eligible for a refund.