koraorganics.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
7 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
as soon as possible upon receipt
Restocking fee
Not specified

Kora Organics allows returns within 7 days of purchase, provided items are unused and in original packaging. You must initiate returns by email and cover your own return shipping costs. EU customers have 14 days under the right of withdrawal.

How returns work

To return an item, you email the Customer Care Team with your name, invoice number, and product name. After the team approves your return, you ship the item back at your own expense, including proof of purchase with the package.

Exclusions and restrictions

Kora Organics does not accept returns on opened and used products, except when items are faulty or damaged. Products marked as final sale on the product page cannot be returned. The retailer does not publish other exclusions beyond these categories.

Refunds

Refunds are issued to your original payment method in the same form as you paid. The company processes refunds as soon as possible upon receiving your returned item.

Frequently asked questions

How many days do I have to return something?

You have 7 days from purchase to return an item, provided it is unopened and unused in original packaging. If you are an EU customer, you have 14 days under the right of withdrawal.

Do I have to pay for return shipping?

Yes, you pay for return shipping. The retailer does not offer free returns.

Do I need my receipt to return an item?

Yes, you must include proof of purchase with your returned items. You will also need your invoice number when you contact the Customer Care Team to initiate the return.

Can I return a product I have already opened and used?

No, opened and used products cannot be returned under the standard policy. However, if a product is faulty or damaged, you may be eligible for an exchange or return. Contact the Customer Care Team for guidance on your specific situation.

What if my item is damaged or faulty?

Kora Organics offers exchanges for damaged or faulty products. Reach out to the Customer Care Team with details about the damage or defect, and they will advise you on the process.

How long does it take to get my refund?

The company processes refunds as soon as possible upon receipt of your returned item. Refunds are issued to your original payment method.

Can I return a product marked final sale?

No, products designated as final sale on the product page cannot be returned.

How you can return an item

  • By mail , customer initiates via email, ships back to company

Step by step

  1. Email Customer Care Team with name, invoice number, and product name.
  2. Obtain approval for your return from Customer Care Team.
  3. Include proof of purchase with returned items.

Categories with their own return window

Category Window Note
EU customers 14 days EU right of withdrawal applies

What you cannot return

  • opened and used products , policy excludes opened/used items unless faulty
  • FINAL SALE designated products , marked as final sale on product page

How your refund comes back

You paid with Refund comes back as
original payment method used same form as original payment

Exchanges

Exchanges available for damaged or faulty products; customer care team advises on process

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Products must be sent back within 7 days from original receipt of goods
Free return shipping Shipping costs for the return are covered by the customer.
Return shipping fee Shipping costs for the return are covered by the customer.
Receipt required Your proof of purchase / order information must also be included in the return.
Original packaging required Products must be unopened and in the original condition
Refund method Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.
Refund processing days Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.