Kérastase

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
No
Refund processing time
up to 7 business days
Restocking fee
Not specified

Kérastase allows returns within 30 days of purchase when you have your original receipt. Return shipping costs are your responsibility, and you must return items in their original packaging.

How returns work

To return an item, initiate your return online by entering your Order ID and email address. Select the items you wish to return, then print your return label and packing slip. Pack your items in their original packaging with the packing slip inside, secure the return label to the outside of the package, and drop it off at a UPS location.

Exclusions and restrictions

Engraved items are not eligible for returns. Additionally, Kérastase states that their money-back guarantee applies only to purchases made through authorized retailers.

Refunds

Refunds are processed within up to 7 business days of the retailer receiving your return. If your items arrived incorrectly shipped, defective, or damaged, the shipping cost may be credited to your refund.

Frequently asked questions

Do I need a receipt to return items to Kérastase?

Yes, your original receipt is required to process a return.

How long do I have to return something?

You have 30 days from purchase to return your items.

Who pays for return shipping?

Return shipping costs are your responsibility. Kérastase does not offer free return shipping.

Can I return my order to a Kérastase store?

No, returns cannot be made in store. You must ship your return via UPS using the label provided during your online return initiation.

Do items need to be in original packaging?

Yes, items must be returned in their original packaging.

When will I receive my refund?

Refunds are processed within up to 7 business days of Kérastase receiving your return.

Are engraved items returnable?

No, engraved items are not eligible for returns.

How you can return an item

  • Carrier drop off , Drop return at UPS location after printing label and packing slip

Step by step

  1. Initiate your return by entering Order ID and email address
  2. Select items to return, print label and packing slip
  3. Pack items in original packaging with packing slip inside
  4. Secure return shipping label to outside of package
  5. Drop return at UPS location

What you cannot return

  • Engraved items , Not eligible for returns per policy

Returning without a receipt

Original receipt required for returns

Damaged or defective items

Refunds on shipping credited only for incorrectly shipped, defective, or damaged items

Warranty

Money-back guarantee only for authorized retailer purchases

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may return it within 30 days of purchase with your original receipt
Free return shipping customers are responsible for return fees
Return shipping fee customers are responsible for return fees
Receipt required you may return it within 30 days of purchase with your original receipt
Original packaging required Pack your item(s) in the original packaging if possible
Refund processing days Please allow up to 7 business days for your return to be processed and payment refunded
In store return for online items purchased from Kerastase-usa.com must be returned to Kerastase-usa.com. They cannot be returned to a Kérastase Consultant Salon or any other authorized retailer

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.