JanSport allows returns within 30 days from the ship date. You must return items in original packaging, unused and unwashed condition, with free return shipping provided by the company.
How returns work
You can return items by dropping off a prepaid FedEx package at any FedEx location or drop box. If you no longer have the prepaid shipping label, you may mail your return to the Visalia, CA address. The company recommends that you note your order number and FedEx tracking number for your records.
Exclusions and restrictions
JanSport does not accept returns of damaged, altered, or used merchandise. Apparel such as tee shirts, hats, and beanies must be unworn, unwashed, and in original packaging to qualify for return within the 30 day window. The retailer does not permit exchanges, only refunds.
Refunds
Refunds are issued to your original form of payment, specifically to the credit card used for purchase. Processing time is up to three weeks from when the company receives your return.
Frequently asked questions
How long do I have to return my JanSport purchase?
You have 30 days from the ship date to return your item. This window applies to all product categories, including apparel.
Do I have to pay for return shipping?
No. JanSport provides a prepaid FedEx shipping label for all returns, so return shipping is free.
Can I return apparel that has been worn or washed?
No. Apparel including tee shirts, hats, and beanies must be unworn and unwashed to be eligible for return. The items must also remain in original packaging.
What if I lost my return shipping label?
Contact JanSport Customer Service, and the company will provide you with a courtesy return label. If no label is available, you may mail your return to the address in Visalia, CA.
How long does it take to receive my refund?
Refunds are processed within up to three weeks from the date the company receives your return. The refund is credited to the credit card you used for the original purchase.
Can I exchange an item instead of returning it for a refund?
No. JanSport does not offer exchanges. You may only return items for a refund.
Do I need a receipt to return my order?
A receipt is not always required. If you do not have your prepaid shipping label, contact Customer Service for assistance with your return.