J&P Cycles allows returns within 90 days of purchase, with items required to be in original condition and original packaging. You can return items by mail, at carrier drop-off locations, or in person at any of over 170 J&P Cycles, Cycle Gear, or RevZilla locations.
How returns work
To initiate a return, log into your account and navigate to Order History, then select the items you wish to return and choose a reason for each. Select your return shipping method and follow the provided instructions. Print the Return Authorization form and include it with your shipment, then ship the merchandise to J&P Cycles within 90 days of receiving your Return Authorization. You may use a prepaid FedEx label for $9.99, arrange your own carrier with tracking, use FedEx Easy Returns drop-off locations with a provided QR code, or return in person at any participating store location.
Exclusions and restrictions
J&P Cycles does not accept returns on used or worn merchandise showing any signs of wear, dirt, scuffing, or mounting. Electronics with broken manufacturer seals, hard parts with installation or damage, opened tools or chemicals, and open-box electronics with destroyed packaging are also non-returnable. Apparel with missing or damaged components may be returned but is subject to a processing fee of up to 25 percent of the merchandise cost.
Refunds
Refunds are usually processed within 24 hours of the retailer receiving your return, with funds taking 2 to 10 business days to post to your account. If you paid by credit card, the refund is applied to your original card. If you paid by wire transfer, you receive store credit only. Return shipping costs are deducted from your refund if you use the prepaid FedEx label option.
Frequently asked questions
How long do I have to return an item?
You have 90 days from purchase to return items. You must ship your merchandise within 90 days of receiving your Return Authorization.
Do I have to pay for return shipping?
Return shipping is not free. You can use J&P Cycles' prepaid FedEx label for a $9.99 fee that will be deducted from your refund, arrange your own carrier with tracking, or drop off at a FedEx Easy Returns location using a provided QR code.
Can I return items to a store instead of mailing them?
Yes. You can return items in person at any of over 170 J&P Cycles, Cycle Gear, or RevZilla store locations.
What condition must items be in to be returnable?
Items must be in original condition with original packaging. Any signs of wear, dirt, scuffing, or mounting make an item non-returnable. Electronics must have unbroken manufacturer seals, and tools and chemicals must remain unopened.
How long does it take to get my refund after I return an item?
Refunds are usually processed within 24 hours of J&P Cycles receiving your return. It then takes 2 to 10 business days for the funds to post to your account or card.
What if I paid by wire transfer?
If you paid by wire transfer, J&P Cycles issues refunds as store credit only, not back to your original payment method.
How do I exchange an item instead of returning it?
To exchange merchandise, you must process a return first, then place a new order for the exchange item. If your exchange order qualifies for free ground shipping, that benefit will apply. You are responsible for paying return shipping on your original order.