Alpinestars allows returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached. A 10 percent restocking fee applies to most returns, though defective or incorrect items are refunded or replaced at no charge.
How returns work
To return an item, click the Start a Return button on the Alpinestars website to initiate your return. Pack the item securely in its original packaging if possible, include the packing slip, and ship the package with tracking. For defective or incorrect items, Alpinestars provides a prepaid return shipping label. For other returns, you are responsible for return shipping costs unless the item is defective or incorrect.
Exclusions and restrictions
Gift cards cannot be returned and have no cash value. Washed, worn, or used items are not returnable. Items without original tags or items with damaged packaging are also excluded. Helmets, boots, and shoes must be returned in their original product box inside a shipping box, or a 10 percent restocking fee will be charged. Sale items may only be exchanged and cannot be returned for a refund unless they are defective or incorrect.
Refunds
Refunds are issued to your original form of payment. For credit card purchases, the credit is issued to the original card. Refunds are processed within 7 business days of the retailer receiving your return. A 10 percent restocking fee is deducted from most refunds.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return your item. The item must be unworn, unwashed, and in its original packaging with tags attached.
Will I have to pay for return shipping?
You are responsible for return shipping costs unless your item is defective or incorrect. If the item is defective or incorrect, Alpinestars provides a prepaid return shipping label.
Is there a restocking fee?
A 10 percent restocking fee is applied to most returns. This fee does not apply to items that are defective or incorrect, which are refunded or replaced at no charge.
Do I need a receipt to return an item?
The retailer does not state whether a receipt is required for returns.
When will I receive my refund?
Refunds are processed within 7 business days of Alpinestars receiving your return. The refund is issued to your original form of payment.
Can I return helmets, boots, or shoes?
Helmets, boots, and shoes can be returned within 30 days if they meet the standard conditions. They must be returned in their original product box inside a shipping box. If they are not, a 10 percent restocking fee applies in addition to the standard restocking fee.
Are gift cards returnable?
Gift cards are not returnable and have no cash value. The retailer does not publish a specific policy for returning items purchased as gifts.