Inez.com allows returns within 30 days of delivery with free return shipping. You can return shoes by mail using a prepaid label, and exchanges are also available within the same 30-day window.
How returns work
To return your shoes, visit returns.inez.com to confirm your return and obtain a prepaid return label. Use the provided shipping boxes to send your shoes back at no cost to you.
Exclusions and restrictions
Shoes showing signs of wear are not eligible for return. Additionally, shoes with removed protective sole stickers cannot be returned. The retailer does not publish a complete list of other exclusions beyond these conditions.
Refunds
The retailer's published policy does not specify refund timing, processing method, or how refunds are issued. You should contact inez.com directly for details on when your money will be returned.
Frequently asked questions
How long do I have to return shoes to inez.com?
You have 30 days from the date of delivery to return your shoes. This same 30-day window also applies if you choose to exchange your shoes instead.
Do I have to pay for return shipping?
No. Inez.com provides free return shipping. You receive a prepaid return label through returns.inez.com, and the retailer supplies the shipping boxes.
What shoes cannot be returned?
Shoes with visible signs of wear are not eligible for return. Shoes with removed protective sole stickers are also ineligible. The retailer does not state whether other conditions make items non-returnable.
How do I start a return?
Visit returns.inez.com to confirm your return and get your prepaid shipping label. Pack your shoes in the provided box and ship them using the label at no cost.
Can I exchange my shoes instead of returning them?
Yes. Inez.com accepts exchanges within 30 days of delivery with free shipping. The same restrictions apply: shoes with wear or removed sole stickers cannot be exchanged.
Do the shoes need to be in original packaging?
The retailer's policy states that original packaging is required conditionally, but does not specify the exact conditions. Contact inez.com for clarification on this requirement.
When will I receive my refund?
The retailer does not publish information about refund timing or the method by which refunds are processed. You should contact inez.com directly for details on your specific refund.