Global Industrial allows returns within 30 days of receipt if you are not satisfied with your purchase. Items must be unused, in original packaging, and in resalable condition. A 15 percent restocking fee applies to most returns.
How returns work
You can return items by mail via UPS or by dropping off at a UPS location. To start a return, contact Global Industrial's Customer Service at 1-800-645-2986 or log into your account and select the returns section under order management. You will need to request a Return Merchandise Authorization form, which you must print along with your UPS return shipping label and include with your package.
Exclusions and restrictions
Custom-cut items, custom fabric chairs, and promotional or customized items cannot be returned. The retailer also does not accept returns on generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint and line stripers, floor care machines and vacuums, forklifts, leased items, or hazardous items. Global Industrial inspects all returns and reserves the right to refuse credits on items that are damaged, misused, or no longer in resalable condition.
Refunds
Refunds are issued as credit toward future purchases after 30 days. Return shipping costs are your responsibility unless otherwise specified by the retailer. Items subject to the 15 percent restocking fee will have that deduction applied before your credit is issued.
Frequently asked questions
What is the return window at Global Industrial?
You have 30 days from receipt to initiate a return if you are not satisfied with your purchase. You must contact Global Industrial within this time frame to request a Return Merchandise Authorization.
Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. You will print a UPS return shipping label provided by Global Industrial and arrange drop-off or mail pickup at your own expense.
What is the restocking fee?
Global Industrial charges a 15 percent restocking fee on returns. This fee is deducted from your refund credit before it is issued.
Do I need a receipt to return an item?
The retailer does not specify a receipt requirement. However, you must obtain a Return Merchandise Authorization form by calling 1-800-645-2986 or requesting one through your account online, and this form must accompany your return.
What condition must my item be in to return it?
Your item must be unused, in original packaging, and in resalable condition. Global Industrial inspects all returns and may refuse credits on items that are damaged, misused, or no longer resalable.
Can I return generators or pressure washers?
No. Generators, pressure washers, water and trash pumps, snow throwers, and several other equipment categories are not returnable. Check Global Industrial's full exclusions list before requesting a return authorization.
How will I receive my refund?
Refunds are issued as credit toward future purchases after 30 days have passed. The credit will reflect the restocking fee deduction.