Carolina Biological Supply allows returns within 180 days of purchase. You must contact customer service to obtain a Return Authorization Number before sending items back. Certain product categories, including digital products and living organisms, have different rules or shorter windows.
How returns work
You can return items by mail or arrange carrier drop off, both subject to Return Authorization approval. To start a return, contact customer service with your purchase order number or Carolina order number. After you receive your Return Authorization Number and instructions, include the authorization number with your shipment to avoid processing delays.
Exclusions and restrictions
Digital products, Carolina Distance Learning science kits, and prepaid coupons or vouchers cannot be returned. Items that are partially used, opened, altered, or discontinued are also non-returnable unless they are defective. Living organisms and prepared media have a shorter 30-day return window. Manufacturer defects are returnable even if an item is not in resalable condition.
Refunds
The retailer does not publish specific information about refund processing times or methods on its stated policy.
Frequently asked questions
How long do I have to return something?
You have 180 days from purchase to return most items. However, living organisms and prepared media must be reported within 30 days if you need a replacement, refund, or credit.
Do I need a receipt to return an item?
You do not need a receipt. Instead, you must have either your purchase order number or your Carolina order number when you contact customer service to begin the return process.
Can I return items that have been opened or used?
Opened, partially used, or altered items cannot be returned unless they are defective due to a manufacturer fault. Items that are defective are returnable even if they are not in resalable condition.
What items cannot be returned?
Digital products, Carolina Distance Learning science kits, prepaid coupons, vouchers, and living material cards are not returnable. Additionally, items in non-resalable condition, such as those that are opened or altered, cannot be returned unless defective.
Can I exchange an item instead of returning it?
Yes. You can receive replacements within 180 days for damage, loss, or missing pieces that were not caused by you as the customer. Contact customer service with your order information to arrange an exchange.
What should I do before shipping my return?
You must contact Carolina Biological Supply customer service first to obtain a Return Authorization Number. Include this number with your return shipment to avoid processing delays.