Diamond CBD

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
100 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
2-3 business days, up to 7 business days
Restocking fee
Not specified

Diamond CBD allows returns within 100 days of purchase. Items must be in original packaging. Refunds are credited to your original payment method within 2 to 3 business days, though processing may take up to 7 business days.

How returns work

To return an item, you must first contact Diamond CBD customer support to report the issue and initiate the return process. If customer service determines a return is necessary, you will ship the item by mail to the company's fulfillment center in Daytona Beach.

Exclusions and restrictions

Perishable goods and wholesale orders cannot be returned. Beverage and drink products are generally non-returnable, though damaged or defective beverage products may qualify for return. The retailer does not publish a complete list of other exclusions.

Refunds

Refunds are issued as a credit to the original payment method you used for purchase. The credit is applied automatically and typically appears within 2 to 3 business days, though it may take up to 7 business days to process fully.

Frequently asked questions

How long do I have to return something to Diamond CBD?

You have 100 days from purchase to return an item. Items must be in original packaging to qualify.

Can I return opened or used items?

Yes. Opened items are eligible for store credit or a replacement product within 100 days. Unopened items are eligible for a full refund.

Are beverage products returnable?

Beverage and drink products are generally non-returnable. However, if a beverage product arrives damaged or defective, it may be returnable.

How do I start a return?

Contact Diamond CBD customer support to report your issue and begin the return process. Customer service will determine whether a return is necessary and provide shipping instructions to the Daytona Beach fulfillment center.

When will I receive my refund?

Refunds are credited to your original payment method and typically process within 2 to 3 business days. In some cases, it may take up to 7 business days for the credit to appear.

Can I return perishable items?

No. Perishable goods cannot be returned due to their perishable nature.

Can wholesale orders be returned?

No. Wholesale orders are excluded from Diamond CBD's return policy.

How you can return an item

  • By mail , Ship to Daytona Beach fulfillment center

Step by step

  1. Contact customer support to report a problem and start a refund or return.
  2. Ship your item to the fulfillment center if determined necessary by customer service.

Categories with their own return window

Category Window Note
Beverage Products Not specified Non-returnable unless received damaged or defective

What you cannot return

  • Perishable goods , perishable nature
  • Beverage/drink products , non-returnable unless damaged or defective
  • Wholesale orders , wholesale orders excluded

How your refund comes back

You paid with Refund comes back as
credit card or original method of payment credit applied automatically

Exchanges

Opened items eligible for store credit or replacement product within 100 days. Unopened items eligible for full refund.

Damaged or defective items

Damaged or defective beverage products may be returnable. Policy states damaged items qualify for returns in specific categories.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase
Exchange window days opened items cannot be fully refunded, but in most cases, you may be entitled to store credit or a replacement product as long as your return is placed within 100 days of purchase
Original packaging required It must also be in the original packaging
Refund method a credit will automatically be applied to your credit card or original method of payment
Refund processing days In most cases, refunds are issued within 2-3 business days, but may sometimes take up to 7 business days

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.