Dermalogica allows returns within 30 days of your order date. Free return shipping is available, and refunds are issued for eligible items returned in original packaging.
How returns work
To return an item, you must initiate your return within 30 days of your order date. The retailer does not publish detailed instructions for how to submit a return request or where to ship items.
Exclusions and restrictions
Dermalogica does not accept returns on partial kits or gift sets, free samples, or Gift with Purchase items, which are all marked as final sale. Items that are damaged or nearly empty due to personal usage are also non-returnable. Tampered items or items filled with other substances cannot be returned.
Refunds
Dermalogica does not publish information about refund timing or the specific method by which refunds are issued.
Frequently asked questions
How long do I have to return a Dermalogica purchase?
You have 30 days from your order date to initiate a return. Items must be in original packaging to be eligible.
Is return shipping free?
Yes, Dermalogica offers free return shipping on eligible items.
Can I return an opened or used product?
The retailer requires items to be in original packaging. Items that are nearly empty or show signs of personal usage are not returnable.
Are defective items returnable?
Yes, defective items can be returned within 30 days without fees if they are in original packaging. You should contact the retailer to report the defect.
Can I return a Gift with Purchase item?
No, Gift with Purchase items are final sale and cannot be returned.
Are free samples returnable?
No, free samples are final sale items and are not returnable.
What happens if I return a tampered item?
Dermalogica does not accept returns on tampered items or items that have been filled with other substances.