Credo Beauty

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
48 hours to 7 business days
Restocking fee
Not specified

Credo Beauty allows returns within 30 days of purchase. You can return items by mail with a $5 fee deducted from your refund, or return them in store for free. Refunds are issued to your original payment method or as store credit.

How returns work

You have two return options. You can return by mail by initiating your return online with your order number and zip code, then using the prepaid label or USPS QR code provided to drop off your package. Alternatively, you can return items in store by bringing your order number and items to any Credo Beauty location for a refund with no shipping cost.

Exclusions and restrictions

Credo Beauty does not accept returns on final sale items, reward redemptions, gift cards, gifts with purchases, or substantially used products. Items purchased as gifts are eligible for exchange or store credit if unused or gently used and you have the gift receipt. Damaged or defective items may be replaced if reported with photos within 2 weeks of delivery and deemed unusable.

Refunds

Refunds are processed within 48 hours to 7 business days of delivery confirmation. Money is returned to your original payment method by default. If you paid with an e-gift card plus another method, your refund goes first to the e-gift card, then any remainder to your second method. You can also choose store credit instead.

Frequently asked questions

Can I return items purchased in store?

Yes. For in-store purchases, bring your receipt and items to any Credo Beauty location within 30 days. Your refund will be issued to your original payment method.

Can I return an online order in store?

Yes. You can return an online order at any Credo Beauty store within 30 days by bringing your order number and items.

Is there a fee to return by mail?

Yes. A $5 shipping fee is deducted from your refund when you return by mail. In-store returns have no shipping cost.

How long does it take to get my refund?

Refunds are processed within 48 hours to 7 business days after your return is delivered and confirmed. The timing depends on your original payment method and bank.

Can I return a gift?

Unused or gently used gifts are eligible for exchange or store credit if you have the gift receipt. Gift cards and gifts with purchases cannot be returned.

What if my product arrived damaged?

Report damage within 2 weeks of delivery by providing a photo and description. Credo Beauty will send a replacement only if the product is deemed unusable.

Can I get store credit instead of a refund?

Yes. You can choose store credit as your refund method instead of a refund to your original payment method.

How you can return an item

  • By mail , prepaid label or USPS QR code provided; $5 fee deducted from refund
  • In store , no shipping cost; bring order number and items; refund to original payment method

Step by step

  1. Initiate your return online using your order number and ship-to zip code.
  2. Use the prepaid label or USPS QR code to drop off your package.
  3. Receive your refund within 48 hours to 7 business days of delivery confirmation.

What you cannot return

  • final sale items , marked as final sale by retailer
  • Credo reward redemptions , items received as rewards cannot be returned
  • gift cards , non-returnable product type
  • gift with purchases , promotional items cannot be returned
  • substantially used products , condition makes them ineligible for return

How your refund comes back

You paid with Refund comes back as
original payment method refund to same method used for purchase
E-gift card + another method refund goes first to E-gift card, then remainder to second method
any store credit option available

Returning without a receipt

In-store purchases require receipt; online purchases do not mention receipt requirement for returns.

Damaged or defective items

Report damage within 2 weeks of delivery with photo and description; replacements only if unusable.

Gift returns

Unused or gently used gift items eligible for exchange or credit with gift receipt.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Purchases made online can be returned within 30 days of delivery with a $5 return fee.
Exchange window days Purchases made online can be returned within 30 days of delivery with a $5 return fee.
Free return shipping You can also bring your product to any Credo store to return it at no cost.
Return shipping fee Return costs back to our warehouse in Indiana are $5 and will be deducted from the amount of your refund or credit.
Receipt required Purchases made in-store can be returned within 30 days of purchase with a receipt.
Refund method The refund will be issued to the original form of payment.
Refund processing days You will generally receive your refund within 48 hours of the return package being marked as delivered. Returns can take up to 7 business days during peak season and depending on your bank.
In store return for online You can also bring your product to any Credo store to return it at no cost. To return an online purchase in store please bring your order number & the items that you are returning so our team can take care of you properly.

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.