Char-Broil Europe GmbH allows you to return most items within 60 days of purchase. You must pay for return shipping, and items must be in original packaging to qualify for a refund.
How returns work
To start a return, you must call the Char-Broil Customer Care Team at 1-866-239-6777. After initiating your return through this call, you will send your item back by mail at your own expense.
Exclusions and restrictions
Char-Broil Europe GmbH does not accept returns on fuel, spices, sauces, or electrical service parts. The retailer does not publish a comprehensive list of other exclusions beyond these items.
Refunds
Once your return is processed, you can expect your refund within 10 business days. The refund applies only to items returned in their original packaging.
Frequently asked questions
How long do I have to return an item?
You have 60 days from purchase to return an item to Char-Broil Europe GmbH. Your return must be initiated by calling the Customer Care Team at 1-866-239-6777.
Do I have to pay for return shipping?
Yes. You are responsible for paying all return shipping costs. Char-Broil Europe GmbH does not provide free return shipping.
Do items need to be in original packaging?
Yes. Items must be in original packaging to be eligible for a refund. Items not meeting this requirement may not be accepted for return.
How long does it take to get my refund?
Refunds are processed within 10 business days after your return is received and processed by Char-Broil Europe GmbH.
Can I return fuel, spices, or sauces?
No. Char-Broil Europe GmbH explicitly does not accept returns on fuel, spices, or sauces. These items are non-returnable for safety or policy reasons.
Are electrical service parts returnable?
No. Electrical service parts are explicitly listed as non-returnable by Char-Broil Europe GmbH.
How do I start a return?
Call the Char-Broil Customer Care Team at 1-866-239-6777 to initiate your return. They will provide instructions for sending your item back by mail.