24bottles allows returns within 30 days of purchase. You must return items in original packaging and provide your receipt. The retailer offers both mail and in-store return options.
How returns work
You can return items by mail or in person. For mail returns, sign into your account, navigate to the Orders section, select the item(s) you wish to return, choose your return reason, upload photos if required, and confirm your request via the portal. Free return shipping is available from select countries. Alternatively, you may return items in person at the Milan Flagship Store with proof of purchase.
Exclusions and restrictions
Personalised products, used or washed products, and products not in original packaging are not eligible for return. If your item arrives damaged or defective, contact 24bottles customer care via chat for personalized assistance. The retailer also offers a Lifetime Warranty on its products.
Refunds
Refunds are processed to your original payment method or as a voucher at your choice. Refund processing takes 5 business days after your return is approved.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return your item. The return must be initiated through your account in the Orders section.
Do I have to pay for return shipping?
Return shipping is free from select countries when you submit your return request via the portal. The retailer does not publish which countries qualify for free returns.
Can I return an item in a store?
Yes. You can return items in person at the 24bottles Milan Flagship Store with proof of purchase.
What happens if my product arrives damaged?
Contact 24bottles customer care via chat available 24/7 for personalized assistance with damaged or defective products.
Do I need my receipt to return something?
Yes. Your receipt is required for returns, whether by mail or in store.
Can I return personalised or customized items?
No. Personalised products are not eligible for return.
How long does it take to get my refund?
Refunds are processed within 5 business days after your return is approved. You can choose to receive your refund to your original payment method or as a voucher.