Wild Earth offers a 30 day return window on most products. Return shipping costs are deducted from your refund, and you must contact customer service to obtain a return authorization number before sending items back.
How returns work
To return items, contact Wild Earth customer service by phone or email to request a return authorization number and the return address. Once you have this information, send your items by mail to the address provided.
Exclusions and restrictions
Apparel, masks, and beauty products cannot be returned due to health and sanitary reasons. Food, supplements, and treats are covered under the Happiness Guarantee program with special terms: one bag of food per first purchase, the first jar of a specific supplement type per first purchase, and one bag of a treat flavor per first purchase, all within 30 days. Unopened products outside the Happiness Guarantee may be returned within 45 days, though return shipping will be deducted from the refund.
Refunds
Refunds are issued for the product cost. Return shipping fees are deducted from your refund amount. The retailer does not publish specific information about refund processing time or the method by which refunds are issued.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return most items. However, unopened products not covered by the Happiness Guarantee may be returned within 45 days. Happiness Guarantee items (food, supplements, and treats) must also be returned within 30 days.
Is return shipping free?
No. Return shipping costs are deducted from your refund. You pay to ship the item back, and that amount will reduce the refund you receive.
Can I return apparel or masks?
No. Apparel, masks, and beauty products cannot be returned due to health and sanitary reasons, as these items come into direct contact with the human body.
What is the Happiness Guarantee?
The Happiness Guarantee applies to food, supplements, and treats. For food, you can return one bag per first purchase. For supplements, you can return the first jar of a specific type per first purchase. For treats, you can return one bag of a flavor per first purchase. All Happiness Guarantee returns must be made within 30 days and receive a refund for the product cost only.
Do I need the original packaging to return an item?
Original packaging is required under certain conditions. The retailer does not specify which returns require original packaging and which do not.
How do I start a return?
Contact Wild Earth customer service by phone or email. Provide your order information, and they will issue you a return authorization number and the address where you should mail your items.
What if I want to try a product before committing to it?
Wild Earth offers a 30 day trial period on qualifying items. Details about which products qualify and the terms of the trial are not specified in the published policy.