Enfamil accepts returns of unopened products purchased directly from Enfamil Shop within 30 days of receipt. You must obtain a return authorization before shipping items back.
How returns work
To return a purchase, call the Enfamil Resource Center at 1-800-BABY123 to request return authorization. Once authorized, you ship the full unopened case back via UPS Ground within the 30-day window. Return shipping costs are your responsibility, and Enfamil may charge a $10 per package fee at its discretion.
Exclusions and restrictions
Enfamil does not accept returns of products purchased from retail stores or other sellers. Opened or partially used cases are not returnable. Additionally, certain specific items cannot be returned due to expiration date considerations, including Nutramigen Liquid 2 fl oz bottles, Pregestimil 20 Cal and 24 Cal 2 fl oz bottles, Enfamom Prenatal Probiotics (3 pack), Enfamom Prenatal Gummy Vitamin, Enfamil DHA-in-Sol, and Enfagrow NeuroPro Toddler Nutritional Drink in both Vanilla and Natural Milk varieties.
Refunds
Approved returns result in a credit applied to your Enfamil account. The retailer does not publish specific timing for when credits appear.
Frequently asked questions
How long do I have to return Enfamil products?
You have 30 days from the date you receive your order to initiate a return. You must call the Enfamil Resource Center at 1-800-BABY123 to request return authorization before shipping items back.
Do I have to pay to ship returns back to Enfamil?
Yes. Return shipping costs are your responsibility. You ship via UPS Ground, and Enfamil may charge an additional $10 per package fee at its discretion.
Can I return opened or partially used products?
No. Enfamil only accepts returns of full unopened cases. Opened or partial shipping cases are not returnable.
Where did I buy my Enfamil from if the return is not allowed?
Enfamil only accepts returns for products purchased directly from Enfamil Shop. Products bought from retail stores or other sellers cannot be returned to Enfamil.
What happens if my order arrives damaged or defective?
Contact the Enfamil Resource Center within 48 hours of discovery. Have ready photos of the damage, the lot number, your shipping label, and the product label. The retailer does not publish what compensation or resolution you will receive.
How will I receive my refund?
Refunds are issued as a credit applied to your Enfamil account. The retailer does not specify how many days this takes to process.
Can I return Enfamil products in a store?
No. Enfamil only accepts returns by mail. You cannot return online orders in a physical store.